Frequently Asked Questions

1. How can Care Management help with those who have serious medical conditions?

Care managers provide coordination of care in all settings. The benefits of having a professional experienced in the medical arena can be enormous. Our RN care manager is aware of the best practice protocols driven by diagnosis. There is better communication between the family and the health care system. Our care managers are there to make sure there is an advocate to provide information and prompt attention to details needed in the care process. Our care managers will review insurance plan coverage and benefits and ensure they are utilized to the fullest extent.

2. How does our service work with the Hospice services?

Our care managers are frequently requested to assist families who are choosing to use their Hospice benefit. We can help families thru the process of initiating services or set up the caregiver system once the benefit is started. All local Hospice providers ask families to identify caregivers and contact individuals if they choose to stay at home. Even if the family is part of the caregiver team, they most likely will need help. For families, it can be very difficult to locate caregivers and direct care. Our care managers can review the diagnosis, the level of functioning, and coordinate a good caregiver team. We provide all communication logs for home charting; medication management, contact information, and daily progress notes. Our RN care manager will provide caregiver teaching for care tasks. Our care managers will respond to the caregiver calls, family needs or the client’s change of condition. We are aware of the protocols and treatment model and can provide advocacy and prompt communication to the Hospice Team.

3. How can we help those who have a dementia-related illness?

Our care managers have advanced training and working knowledge with those who have a cognitive loss. We know the best protocols for treatment and behavior management and can provide direction and resources. Whether your family member is at home, in the hospital, or needs to relocate to a specialty environment, we have the experience with community resources to provide a good outcome for all involved.